Privacy Policy

• Contact details such as name, phone number, WhatsApp number, email and country.
• Medical concern, preferred treatment, reports, prescriptions or discharge summaries.
• Travel planning details such as destination, preferred dates and attendant information.
• Website enquiry details, IP address, browser information and message history.
• Device, browser, page visit, referral and approximate location information collected through normal website logs or analytics tools.

• To understand your enquiry and coordinate appropriate next steps.
• To share your case with relevant hospitals, doctors or support partners when needed.
• To arrange appointments, estimates, travel support, documentation or follow-up.
• To improve our website, communication process and patient support experience.
• To send service updates or patient-support communication related to your enquiry.

Medical documents are treated as sensitive information. We use them only for coordination purposes, such as helping hospitals or doctors review the case. Medavelle does not sell medical information and does not publish patient details without permission.

We may share relevant details with hospitals, doctors, diagnostic centres, interpreters, transport providers, accommodation partners or visa-support contacts when required for your requested service. We share only what is reasonably needed for that purpose.

When you submit reports, prescriptions, images, discharge summaries or other health details, you authorise Medavelle to review them for coordination purposes and share relevant case information with suitable healthcare or support providers connected to your request.

Our website may use cookies, analytics tags, server logs and similar technologies to understand website performance, protect forms, remember basic preferences and improve user experience. You can manage cookies through your browser settings.

If you subscribe to updates or request communication, we may contact you through email, phone, WhatsApp or similar channels. You may ask us to stop non-essential marketing communication, although service-related messages may still be required for active enquiries.

Medavelle services are intended for adults, patients represented by adults or attendants acting with appropriate authority. If information relates to a minor, it should be submitted by a parent, guardian or authorised representative.

Because medical travel coordination may involve providers in more than one country, relevant information may be processed or shared across borders. We retain information only for as long as reasonably needed for service, legal, audit, security or dispute-resolution purposes.

We use reasonable technical and organisational measures to protect information. However, no online transmission or storage system can be guaranteed to be completely secure. Please avoid sending documents through channels you do not trust.

You may ask us to update, correct or stop using your information for coordination. Some records may need to be retained for legal, audit, service or dispute-resolution purposes.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or operating practices. The latest version published on this page will apply.

For privacy questions, contact us at info@medavelle.com.